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Getting Started
Is Cam4 really free?

There are two types of account on Cam4:

  1. Free Accounts:
    • Chat and view with 1000's of cams for free (no per minute charges).
    • Read profiles and view previous broadcast images.
    • Use of the internal mail system.
    • Broadcast your cam.
    • Win $2000 for cam of the month (see details here. )
    • Watch the Pornstars in the Daily Super Shows (no per minute fees).
    • Create your free account here.
  2. Gold Memberships. These are paid accounts and offer the following features
    • Chat to the Pornstars in the Daily Super Shows (no per minute fees).
    • View Multiple Cams at the same time.
    • Full screen Viewing.
    • Send & Receive Private Messages.
    • Use of the internal mail system (unlimited messages per day).
    • Win $2000 for cam of the month (see details here.)
    • Enhanced Chat.
      • Block annoying chatters.
      • Guaranteed chat in all cams(free chat is limited to 50 people/cam).
      • VIP Gold lettering for your chat name.
      • Use Emoticons (Smileys).
    • Enhanced Search.
    • No advertising, No banners, No pop-ups.
    • To upgrade your free account click Go Gold in the top menu
What do I need to use Cam4?
  • A current web browser (Internet Explorer, Firefox etc.).
  • Java. This is available from http://www.java.com.
  • Adobe Flash Player. Available from http://www.adobe.com.
  • Cookies enabled in your web browser. Cookies are used to store your account preferences etc, once you log out you can delete the cam4 cookie, the next time you log in a fresh cookie will be downloaded.
  • Make sure you use a valid email address when creating your account. Please do not use a temporary email account as you will need to be able to access this email address on an ongoing basis when dealing with support, requesting password resets etc. Unless these come from the email address used to register the account we will not be able to help you.
  • Make sure javascript is turned on in your browser. If javascript is not turned on the account creation form will not complete properly and send the verification email.
  • Create your free account here.
Adding Cam4 to your email Safe List

Most email providers now routinely employ anti-spam software. To make sure that you receive your verification email from Cam4 please select your email provider from the list below and follow the instructions provided.
  • Hotmail
    1. Choose "Options" at the upper right of your inbox screen.
    2. Choose more options.
    3. Choose Safe and blocked senders.
    4. Choose Safe senders.
    5. Under Sender or domain to mark as safe type: "cam4.ws"
    6. Click add to list.
    7. Repeat steps 5 & 6 for the following address: cam4.biz

  • Yahoo! Mail
    1. From your Inbox, select "Add Contact" from the "Addresses" pull-down menu.
    2. Fill out the "Email" field with the email address from which you'd like to receive mail.
    3. Choose "Save", then "Done".
    4. Repeat steps 2 & 3 for the following email addresses:
      • noreply@cam4.ws
      • support@cam4.biz
  • America Online (AOL)
    1. In your AOL Mailbox, choose the Mail Tab menu, then select "Address Book".
    2. Choose the "Add Icon," which is located at the bottom of the pop-up window.
    3. Fill out the "Other - Email" field with the email address from which you'd like to receive mail.
    4. Click the "Primary Email" box.
    5. Repeat steps 2 through 4 for these email addresses:
      • noreply@cam4.ws
      • support@cam4.biz
  • Microsoft Network
    1. Choose the "Junk E-mail" link at the bottom left of your inbox.
    2. Select the third Guard Settings link: "Safe List".
    3. Enter the email address from which you'd like to receive mail in the "Email" field of the pop-up window.
    4. Click Save.
    5. Repeat steps 3 & 4 for the following email addresses:
      • noreply@cam4.ws
      • support@cam4.biz
  • Microsoft Outlook
    1. On the Tools menu, click Options.
    2. On the Preferences tab, under E-mail, click Junk E-mail.
    3. Click the Safe Senders or Safe Recipients tab.
    4. Click Add.
    5. Type "cam4.biz" in the address box.
    6. Click the OK button.
    7. Repeat steps 4 through 6 for "cam4.ws"

  • Other ISPs
    1. Add the following addresses to any address books or safe lists with your email service provider:
      • noreply@cam4.ws
      • support@cam4.biz
Is Cam4 moderated?

Cam4 has a staff that monitor the site continuously. If a member of staff needs to speak with you, wherever possible they will contact you via private message rather than in the public room. Publicly or privately their name will always appear in gold and will always be Admin, their messages will be in a colored block. Their name will not appear in the user list.

How do I report abuse?

If you wish to report a problem/abuse you can do this in two ways. Click the name in question and click Report Abuse in the menu that appears or via the contact form here...

How do I chat?

When you enter a broadcasters room you will see the broadcaster live on the left hand side of the screen. On the right hand side of the screen, there is a chat window that you can use to chat with the broadcaster by entering your text message at the bottom of the chat window in the dark grey bar; type your message and hit enter on your keyboard . The broadcasters chat appears in the main chat window in a colored block.

Cam4 Bans

There are three types of ban on Cam4.
  • Administrator Site Ban: An administrator will ban you for looking underage, spamming URLs, capturing video, scamming people or ignoring repeated warnings for other policy abuses such as playing videos or still images. This ban is a complete site ban. You will not be able to access the site again. If you are of age, you can email customer support a copy of your ID to have your account reinstated.
  • Broadcaster Ban: A cam broadcaster may ban you from their room for any reason. This is setup so the broadcaster does not have to deal with abusive people. A broadcaster can click on the person's name in chat and select Moderator Room Options > Ban from the drop down menu. The person will be kicked from the cam and not allowed back into this cam. The offender can still view and chat on other cams on cam4.
  • Chat Bans: If you receive a message that your chat has been disabled this is because there is an automated point system in place. As you come to the site and watch cams, you get positive points. If you are banned by broadcasters, then you get negative points. If you are banned multiple times, then your account is automatically chat banned on the entire Cam4 site. You can still view all the cams but you cannot chat on any of them. The ban on your chat is not permanent. Eventually your chat privileges will come back as you earn positive points.
My Account
I forgot my password, what do I do?

Click on the forgot password link below the login box, or click here. If you do not receive an email please contact Support. (Note: When contacting support make sure you use the email address you used when registering your account)

How do I change my email address?

Currently it is not possible to change the email address on an account. If you wish to use a different email address you will need to create another account.

How do I change my username?

It is not possible to change your username.
  • The username is used to login and is your unique identifier.
  • It is also used to append to your unique URL. Example: www.cam4.com/richard
  • It has to be one word and can't have any accents etc in it.
If you wish to use a different username you will need to create another account using a different email address.

How do I change my Password?

In the top menu click [Manage], then select the white password tab. [NOTE: Do NOT use special characters or you will not be able to log in]

Choosing a good password.
  • Avoid obvious passwords - for example "password", "your name", "12345", "qwerty".
  • Don't use passwords that are based on personal information that can be easily accessed or guessed.
  • Don't use words that can be found in any dictionary of any language.
  • Use both lowercase and capital letters.
  • Use a combination of letters, numbers.
How do I upload Photos to my profile?
  • Create an account at http://www.cam4.com/signup
  • Log into your and click "Edit Profile" in the orange bar at the top.
  • Once in your profile area click the white "Edit Images" tab.
  • Locate "Upload New Images" and click the "Browse" button to locate the image you want to upload from your computer.
  • Once you've located the image, double click and you'll see the the path to the image appear in the white space beside the browser button.
  • Feel free to give the photo a description in the "File Description" area and then click the orange "UPLOAD" button.
NOTE: PHOTOS MUST BE LESS THAN 4Mb IN SIZE.

How do I add Friends/Favorites?

While in a room either click the name in the chat or in the user list and select the appropriate add option from the menu that pops up. You can find a list of your friends and favorites in any room by clicking the users tab above the scrolling chat. They are also viewable by clicking [Manage] in the top menu and selecting the Friends and Favorites tab.

How do I remove Friends/Favorites?

Friends/Favorites can be removed in two ways
  1. While they are online click their name in the list and select the remove option from the menu that pops up.
  2. Click [Manage] in the top menu, then click the Friends and Favorites tab, select the one you wish to remove and click delete
Can I choose what is visible on my profile?

Yes you can choose to turn the following options On or Off.
  • Show previous broadcast images.
  • Show comments in my profile.
  • Show bio.
  • Show questionnaire.
  • Show awards.
  • Show social networks.
  • Show friends list.
  • Show favorites list.
  • Show uploaded photos.
  • Only receive mail from friends.
To do this go to Profile [Manage] and then select the options tab. You can then place a checkmark against those you wish to display or remove the checkmark against those you prefer not to show. Once you have made your selections click Save Changes.

Can I remove posts I have made on other people's profiles?

There are two ways of removing your comments.
  • For an individual comment click the red X to the right of the comment you would like to remove.
  • If you wish to remove all comments you have made. Go to Profile [Manage] then select the options tab and click the Delete All Comments button.
How do I cancel my free membership?

Please contact our support team Here and request your account be removed. NOTE: Please make sure you use the email address that you used to register your account when completing the form or no action will be taken.

Why can I not chat in some rooms?

You can view all cams on cam4 for free. Once you create a free account you will be able to chat in almost all cams except for the following
  • Maximum Free Users - there is a limit of 50 free accounts chatting. If you sign up for Cam4 Gold paid membership you will be able to chat no matter how many free accounts are in use. There are also other benefits to getting a cam4 gold account.
  • Private Cams - Broadcasters have the ability to chat in private, silence various people in their room, or to not display chat by Language, Gender, or only their friends. Your chat may be blocked in these instances.
Why can't I pick couple as a gender in my profile?

Couple is not an option in your profile as it's not considered a gender. Click broadcast and read the box that pops up. You should see the option to choose from solo, couple or party; simply tick the couple box to appear in that section.

Why can't I hear the broadcaster?
  • Make sure you have the volume turned up on your speakers/headphones
  • The broadcaster may not be broadcasting audio
When I view someone's profile why can't I see their previous broadcast images?
  • This may be their first broadcast so there are none available.
  • They may have selected the option to turn off previous broadcast images in their profile
How can I broadcast on the featured page?
The featured page shows those cams from each section of the site with the most viewers, once your room gets enough visitors you will appear on the Featured page automatically.
The search function doesn't work for me, how come?
The search feature is only available to Gold members.
How do I know when my friends/favorites are online?
  • While you are in any room, click the users tab and you will find your friends and favorites listed there.
  • While you are in any room a blue bar will appear with the message [member name] is now online
Tipping on Cam4
What is tipping?

On participating cams, you will see a new tipping panel below the cam window. Tipping is a new feature that we are beta testing. During the beta, everyone can purchase tokens and tip the performers with actual cash as a means of expressing their appreciation for a performance. However during the beta test period, only a select number of performers will be able to receive tips. Once the tip system has proven stable, we will allow all performers on Cam4 to accept tips.

We encourage you to purchase tokens, tip your favorite performers and give us feedback on this new feature. Please ask us any questions, tell us what you want, and tell us what you think. Email your comment to support (click here)

Cam4, as always, will remain free. Cam4 will always be free to view cams, free to chat and free to broadcast your cam. You will not need to purchase tokens or even accept tips. There will also be an option to donate any tips earned to the charity of your choice. Of course, you will also be able to receive cash for the tokens that you earn.

We think this will create new and exciting ways for people to interact as well as encourage more people to use Cam4.

What do I have to do to accept tips?

All cams can accept tokens now. You don't have to do anything but broadcast live. Once you have performed on Cam4, you will automatically have an account setup at Cam4Bucks with the same username and password that you use on Cam4. When you go to Cam4bucks – http://www.cam4bucks.com you can view the amount of tips you earned and cash them out.

How much are token worth and how can I cash them out?

You can cash out tokens for $.01/token. For example 1,000 tokens = $10 USD. You can cash out your tokens and request a payment at Cam4Bucks.

Can I cash out my tokens to Paypal? Can I buy tokens with PayPal?

No. PayPal cannot be used on adult websites. You can purchase tokens with credit cards. You can receive payments for the tokens that you have earned by Check, Wire, and Payoneer. See Cam4Bucks for more information.

Where can I buy tokens and how much does it cost?

Tokens can be purchased in the token widget under the cams or by clicking the Tokens tab in the main menu for
  • 250 Tokens for $4.99
  • 500 Tokens for $9.95
  • 1,000 Tokens for $18.99
  • 2,500 Tokens for $44.95
  • 5,000 Tokens for $84.95
  • 10,000 Tokens for $159.99


How long are tokens valid for? When do they expire?

Tokens are valid forever. They do not expire.

Can I use the tokens I earn to tip other performers?

Yes you can:
  • Go to http://www.Cam4Bucks.com
  • Login with your Cam4 user name and password
  • Go to Payment Methods
  • Choose Convert to Tokens then press Update
  • Go to Request Payment. Enter the amount you wish to convert ( $1 = 100 tokens, Minimum $2 )
  • Choose continue


How can I turn off the tipping on my cam?

To turn the tipping widget off/on, go to Profile [Manage], Options Tab and check the box at the bottom that says "Enable Tipping"

I earned tips and today they are gone? Where are they?

Tips that you earn during your broadcasts are shown in the Current Performance report at the bottom right of your broadcast window. Once your broadcast ends, the Current Performance report is zeroed out and these tips are shown in the Performance Summary report. The Performance Summary report will show all the tokens that you have ever earned. Also, after the session is closed your $ earnings are updated on Cam4Bucks

What if people promise something and do not do it once they receive tips?

If this happens and you lose tokens or you see video or any other fraudulent activity, please report it immediately to Cam4 support. Fraudulent performers will be banned and tokens returned to the people tipping them.

Learn how to send tips on Cam4!

Performers on Cam4 are working hard to please you. You can show them how much you appreciate it by tipping them with tokens. Sending a generous tip might even encourage performers to take your requests, so send a tip and enjoy the show!
Tipping Controls
Token Balance
This area shows your current token balance. Tokens are used to send tips to performers to let them know that you're enjoying their show. Cam4 sells many token packages. You can view them by clicking here.
Buy Tokens
Click this button to buy more tokens. A new window will appear listing the Cam4 token packages. If a window does not appear, disable any popup blockers you may be running.
Enter Tip Amount
To send a tip to a performer, enter the number of tokens that you'd like to send as a tip, and click the SEND TIP button. Send a generous tip that shows how much you enjoy the show. A low tip may be misunderstood as insulting, so tip wisely. Be careful not to go over your token balance.
Message Window
Performers will enter messages in this area to let you know what is going on in their show. Often, performers will set tipping goals or timers, and they will tell you what the rewards will be in this area. Keep an eye on it!
Goal Progress
When a goal is set, you can view the progress of the goal as tips are sent to the performer here. Help the chat room reach the goals to unlock special performances!
Tipping Goal
A tipping goal is an amount of tokens that a performer will set for the room to achieve. A performer may set many goals during their performance.
Tipping Details
The tipping details area shows you who is the top tipper during the current performance. You can view how many tokens you have tipped below that. Are you the top tipper? Get the performer's attention by being the highest tipper in the room!
Timers
Performers may set a timer for certain events during their performance. Keep an eye on the timer and the message window so that you don't miss out!
Sound Toggle
By default, Cam4 plays sounds when tips are sent, when goals are reached, and when timers run out. You can toggle the sound off here.
Links
In this area, you can access your Tipping History report and this Help file.
  1. Your tipping history report is a record of times when you purchased tokens, and times when you have sent tips.
How to receive tips on Cam4!

Tips are a great way to earn tokens and money while performing on Cam4. It is up to you as a performer whether you want to perform for free, or whether you want to encourage tipping by setting goals and time limits to drive the action in your performance.
Performance Controls
Setting Goals

Goals allow you to focus your viewers attention on sending tips. For example, your viewers may make special requests, and you can use goals to encourage tipping before you perform those requests.

Be careful with how often and how high you set your goals. A successful performer will learn how to use goals to build excitement, rather than making their viewers feel burdened by constant requests for tips.

To set a goal, enter the number of tokens here. Press the checkmark button to set the goal amount. You can also modify your goal amount in the same way.
To clear a goal, press the X button. You should always clear a goal before you set a new one to clear the goal's progress bar.

Setting Time Limits
Time limits can be used either in combinations with goals, or on their own to help build excitement and urgency into your performance. Here are some examples:
  1. Deadlines on Goals - setting a time limit on your goals encourages your viewers to tip quickly.
  2. Timed Opportunities - try setting a time limit, and asking viewers to send a tip within that time limit in order to receive a private show, or a private message.
  3. Countdown to Performance - let your viewers know when a special event in your performance will start by counting down towards it.
To set a time limit, enter the number of minutes here. Press the checkmark button to set the new time. You can also modify time limits in the same way.
To clear a time limit, press the X button. You should always clear a time limit before setting a new one.
Message Window
Learning to use your message window effectively will help build excitement in your performance. Use this window to tell your viewers about your goals or time limits. This helps new viewers who enter your room know immediately what is going on. Pump up your viewers! Send them encouragement here as well!
Goal Progress
When a goal is set, you can view the progress of the goal as tips are received here.
Tipping Goal
View your current tipping goal here. Pay attention to the amount you use for your goals, and try to tweak it so that your viewers feel they are getting good value.
Tipping Details
Here you can view who the top tipper has been during your performance. Remember to give special attention to your top tipper so that you can encourage competition between your viewers! Everyone like to be the favorite!
Timers
Here you can view the time remaining in any time limit that you have set.
Sound Toggle
By default, Cam4 plays sounds when tips are sent, when goals are reached, and when timers run out. You can toggle the sound off here.
Links
In this area, you can view your Performance History, Current Performance, and this Help page.
  1. Your Current Performance report shows you a total of how much each viewer has tipped you so far, and a record of each tip that they sent to you. This is very helpful to allow you to send special attention to high tippers, or to include those tippers in private performances.
  2. Your Performance History report allows you to view past performances, how many tips you received, and who sent them to you. Use this to compare your most successful shows, and use it to help improve as a performer.
Why has my card has been declined?
The following are the most frequent reasons why a card might be not honored:
  • There are insufficient funds on your account.
  • Your card is not permitted for use in the Internet.
  • Your card is restricted for a certain number of transactions/Internet transactions.
  • When using your card you've entered an incorrect CVV code/expiry date.
  • You bank may consider this an international transaction.
Gold Member Questions
How do I become a Gold member?

Once you have created your free account here sign in with your username and password from the login link at the top of the page. Once you are logged in click the Go Gold link in the top menu. Your username, password and email address will already be completed. [Note: If you receive an error when submitting the page, clear your cache and cookies, restart your browser and try again.]

What are the benefits of Gold membership?

  • Chat to the Pornstars in the Daily Super Shows (no per minute fees).
  • View Multiple Cams at the same time.
  • Full screen Viewing.
  • Send & Receive Private Messages.
  • Enhanced Chat.
    • Block annoying chatters.
    • Guaranteed chat in all cams(free chat is limited to 50 people/cam).
    • VIP Gold lettering for your chat name.
    • Use Emoticons (Smileys).
  • Win $1000 for cam of the month (see details here)
  • Use of the internal mail system (unlimited messages per day).
  • Enhanced Search.
  • No advertising, No banners, No pop-ups.


How do I view multiple Cams?

Once you are logged into your Gold account simply open each cam you wish to view in a new browser window/tab.

I'm a Gold member, how do I get full screen?

While in any room. To the right of the screen, above the chat you will see an icon that looks like two boxes, one inside the other. Click this icon to go to full screen. To return to normal viewing press ESC.

I don't have a credit card can I still Go Gold?

Yes, there are a number of payment options available, details can be found here.

How do I cancel my membership?

Find the payment processor you used when purchasing your Gold membership and click on their support link. Your transaction ID can be found on your bank/credit card statement. You can also contact the payment processor via email or in some cases by phone.
Why has my card has been declined?
The following are the most frequent reasons why a card might be not honored:
  • There are insufficient funds on your account.
  • Your card is not permitted for use in the Internet.
  • Your card is restricted for a certain number of transactions/Internet transactions.
  • When using your card you've entered an incorrect CVV code/expiry date.
  • You bank may consider this an international transaction.
How do I update my card information or use a different card?

You need to contact the payment processor you used and cancel the current membership. Ask them the date the current membership expires on that date you can sign up again using your new card.

Broadcaster Questions
How Do I Broadcast My Cam?

Once you have created your account here sign in with your username and password from the login link at the top of the page. To start your cam click "Broadcast" in the top menu.
  • In the Adobe Flash Player Settings window select Allow
  • Choose your type of broadcast - Solo, Couple, Party
  • In the accessibility panel choose from:
    • Public mode
    • Private Cam mode [Gold members only]
    • Set a password for private mode [Gold members only]
    • Do not list in directory [Gold members only]
    • Allow Friends to join automatically [Gold members only]
    • Allow users of sex, Male, Feamle, Shemale [Gold members only]
  • Click Start Broadcast


How do I have a great web cam show?

In order to create a great webcam show, check all these things:
  • Webcam – make sure you have a high quality webcam. 640x480 or better for resolution. More megapixels allow for better range of color and clarity. Glass lens is better than plastic. Frame rate of 30fps or better is good. Generally the more you spend on your webcam, the better the quality of the video.
  • Focus – some cams come with auto-focus which makes it easier to stay in focus. Others have a small ring on the lenses that you need to turn manually to adjust your focus. Nothing worse than a blurry cam. Make sure your cam is in focus.
  • Lights – Lighting is very important for broadcasting your webcam. A lamp with a shade, placed to one side of your computer monitor should be sufficient. Avoid lights in direct line of sight of the camera. This tends to effect the auto exposure and sometimes color balance of your images. Light pointed at your face may make bright white spots on your face. Lights behind your head, may make dark spots on your face. You should experiment with different wattage bulbs, different angles and types of light to find the best level for your particular setup. Usually more light is better than less light. To learn more check out http://cowboyfrank.net/webcams/HowToLight.htm
  • Sound – Video without sound can be very boring. Make sure you broadcast sound with your show. Many cams now come with a microphone built in, some keyboards & laptops have a microphone. Make sure it’s turned on and that the levels are not set too high or low. Ask people who are watching your cam if the sound is too low or high. Also when you broadcast, mute the window where you are watching yourself. If you don’t then sound will be recorded, played back into the video are watching of yourself, and be recorded again causing a feedback loop and horrible high pitch squeals. Get used to broadcasting without listening to yourself.
  • Content – This is your show so do whatever you like. Just remember to smile and have fun!
I don't want previous broadcast images showing in my profile?

Go to Profile [Manage] in the top menu, then select the options tab. To hide previous broadcast images remove the checkmark against the first item in the list "Show previous broadcast images:"

How do I setup a Moderator in My room?

Either click their name in the chat or the userlist in your room and select the Add as Moderator from the menu that pops up. They can be removed again in the same way.

How Do I deal with problem chatters?

You can deal with this by clicking the users name and selecting one of the following:
  • Kick - Removes them from the room but they can return
  • Ban - Removes them from the room and does not permit their return
  • Silence - They remain in the room but nothing they say can be seen
If you have added someone as a Moderator they will also see these options.

How do I remove a ban?

To remove a ban:
  • Click options at the top of the screen
  • Click Manage Bans
  • Sort bans by name or date
  • Highlight the name you want
  • Click Remove
How do I turn my sound on/off?

Sound is set on as a default. To turn it off or on:
  • Login
  • Choose broadcast from the menu
  • Once you start to broadcast, Right click on the video and Choose settings
  • Click the icon of the microphone
  • Choose the correct microphone from the list
  • Set the volume
Also in the broadcast window,
Check the top right, beside options for the speaker icon If muted, click to un-mute or vice versa

Technical Help
How do I tell which version of Java I am using?

You can check which version you are using at http://javatester.org/version.html

How do I tell which version of Flash I am using?

You can check which version you are using at http://www.adobe.com/software/flash/about/

What are cookies?

A computer cookie is a small text file which contains a unique ID tag, placed on your computer by a website. The website saves a complimentary file with a matching ID tag. In this file various information can be stored, such as your user preferences. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the counterpart in its database. If you delete your cookies a new one will be issued the next time you visit the site.

What is cache?

Cache is the term used for temporary copies of files that are stored on your computer when you visit web pages, this makes the page load faster the next time you visit that page.

How do I clear my cache and cookies?

Occasionally corruption in your cache/cookies can cause a problem.clearing your cache and cookies generally resolves these issues. Below are instructions for clearing your cache and cookies in the more popular web browsers:
  • Internet Explorer (Version 8): Click on the Tools link at the top, and then Delete Browsing History. Then click on Delete Temporary Internet files (cache) and then click on Delete Cookies. Close all browser windows and restart.
  • Firefox: Click on Tools links at the top, and then Clear Private Data. Select Cache and Cookies and then click clear. Close all browser windows and restart.
  • Opera: Click on Tools links at the top, and then Delete Private Data. Then press Delete. Close all browser windows and restart.
  • Safari: Click on Edit at the top, and then Reset Safari and make sure that Cache and Cookies are checked. Close all browser windows and restart.
  • Google Chrome: Click the Wrench icon in the top-right and then click on Clear Browsing Data. Select Cache and Cookies and then click clear. Close all browser windows and restart.
InPrivate, Stealth & Incognito browsing

Various browsers offer the option to turn on a Privacy Mode and this may interfere with our ability to set cookies on your computer, which make it difficult or impossible to log in or navigate this website. So if you notice you are being logged out on page change orthat something is not working as it should, it may be necessary to disable the privacy mode while visiting the site.

Choosing a good password.

[NOTE: Do NOT use special characters or you will not be able to log in]
  • Avoid obvious passwords - for example "password", "your name", "12345", "qwerty".
  • Don't use passwords that are based on personal information that can be easily accessed or guessed.
  • Don't use words that can be found in any dictionary of any language.
  • Use both lowercase and capital letters.
  • Use a combination of letters, numbers.
Cams are running slow. How come? How can I fix it?

If some cams are slow and others are fast, then the problem is probably with the broadcaster having a slow internet connection. There is little you can do other than watch a different cam. If you are a broadcaster, then you should shut down other programs that you are not using and watch fewer cams in order to save memory and not slow your broadcast. If all cams are running slow there could be a number of issues including
  • Your computer: If you are looking at many cams, running many programs and/or your hard disk has lots of activity, then you could be running out of memory and swapping your memory to hard disk. We suggest that you watch only one webcam at a time, and shut down other programs that you are not using in order to save memory. If you add more memory to your computer, it could speed up dramatically.
  • Our computers: Sometimes we have issues with our servers. Usually this is fixed within the hour when it occurs.
  • The network: If there is internet issues with your provider or our providers, it would impact the speed of all the cams. If other websites that you go to are slow, then it is probably your internet provider that is running slow. If only cam4 is slow, then it is probably our network that has issues. This problem is rare however as we have redundant high speed internet providers.
I Have Problems Viewing or Broadcasting Cams?
  • Internet Connection: Check that your internet connection is fast enough. A slow internet connection will cause the cams to load slowly. It may seem like it will not load but you need to be patient and wait. Closing other programs will improve the speed of the loading, broadcasting, and viewing of cams. Watching only one cam at a time will improve the speed. Not watching cams while broadcasting will improve the speed of your broadcast.
  • Clearing your cache: When the cam software is updated, you may be required to clear your cache and restart the program in order for it to work properly. Usually it will show loading to a specific number like 46%, then stop. If this is happening, it is a cache problem and clearing your cache will solve the problem.
  • Install the latest Flash plug-in: The Adobe flash plug-in can become corrupted for a variety of reasons. It's always a good idea to install the latest version. The latest version can be found here http://www.adobe.com/products/flashplayer/
  • Check your firewalls: If you have recently done a windows update, including any security updates, check that the windows firewall hasn't been switched back on as it can stop you from viewing and broadcasting your cam.
  • Latest browser: Upgrade your browser to the latest version. Also a different browser may work better with your computer. Try Internet Explorer & Firefox. You can find the latest versions here http://www.microsoft.com/windows/downloads/ie/getitnow.mspx & http://www.mozilla.com/firefox/
Cam4 doesn't work with my Safari/Chrome/Firefox browser.

Cam4 does work with these browsers. The most common cause of problems people experience are add ons that have been installed into the browser. To test this please complete the following.
  1. Disable all addins other than Flash and Java. Cam4 should now work normally
  2. Restore your addins one at a time, testing Cam4 each time. Once the problem occurs again the last plugin that was restored is the cause of the problem.

To locate your addin manager:-
  • Safari: Click the gear icon (top right), Select preferences then extensions, turn on or off in this screen
  • Chrome: Type chrome://plugins/ in the address bar. Enable or disable as required.
  • Firefox: Click Tools then Add ins and dissble from the following screen
Does Ubuntu (linux) work with Cam4?

Cam4.com works with Ubuntu, (and probably other Linux distros too). First,install Ubuntu restricted extras if you haven't done so already, it gives you Flash, Java, DVD playback and more. When you begin broadcasting it fails to show the window that should requests access to your camera, but it's still possible to broadcast. You just need to tell Flash that cam4 can always access your camera, so that it doesn't need to ask. To do this go to the Flash Player Settings Manager There is a small Flash tool there that lets you adjust your settings. Under the Website Privacy settings tab, you'll find a list of websites that have requested access to your cam or mic. Choose content.codelnet.com , and set it to Always allow using the radio button above. This is the domain used by cam4. If it's missing from the list, you need to hit the Broadcast link in cam4 once, then it should be added. After changing the settings, close the broadcast window and open it again, the camera should be working.

I have a firewall on my home PC using IPtables and I need to know what port/protocol to open for accessing cam4?

You need to open the RTMP TCP port of 1935 to access Cam4 webcams through your firewall.

I have problems accessing Cam4 using AOL?

The normal issue here is that the version of Internet Explorer supplied by AOL is customised which can cause problems. We suggest you use a different browser such as Firefox instead.

All I see is a white screen?

If you do not see the webcam picture but instead all you see is a white screen, please try the following: Sometimes other devices on your computer (other cameras, video cards, software) will show up as a camera source to Flash, and you need to specify which one is your active webcam.
  • Right-click your mouse on the white screen (where your webcam picture should show) and click on "Settings".
  • Click on the "webcam" icon to bring up that tab and makes sure that your webcam is selected as the proper camera source.
  • Please make sure no other software like Yahoo, MSN, or other messenger/video applications are open, sometimes they can lock up the camera so other programs (like Flash) can not access the webcam.
  • Please make sure you have the latest version of Flash player installed, re-install if necessary.
  • Please make sure that your webcam is properly installed. This means that in addition to physically connecting your webcam to your computer you must also install the proper drivers to make it work. Usually these drivers came on the CD with your webcam, but otherwise you can Google your webcam type and download drivers for free online.
I can't view cams with my iPad/ Mac?

This is beyond our control. Apple have taken the decision not to support the flash player on their iPad platform. More details on this and other Apple products without flash support should be sought directly from Apple or their support forums.

For other Mac users: Your webcam should work on this site. You may need to right-click (or alternate-click, click the touchpad with two fingers) on the video to bring up the Flash Settings and then in the Webcam tab select a different webcam Flash source, such as 'USB Camera which seems to be the correct selection for Macbook Pro computers.
Will Cam4 work with my Mac?

Your webcam should work on this site. You may need to right-click (or alternate-click, click the touchpad with two fingers) on the video to bring up the Flash Settings and then in the Webcam tab select a different webcam Flash source, such as 'USB Camera which seems to be the correct selection for Macbook Pro computers.